FAQ

 

Ordering

Can I Cancel My Order?

Please contact us at raine_market@yahoo.com with your order number and request a cancellation.

Once an order has shipped, we are unable to alter or cancel it, but you're welcome to return that item after it's receipt.

Where Is My Order Confirmation?

Your order confirmation will be sent to the email you provided at checkout. If you don't see that check your junk / spam folder.

If you're unable to find that, please contact raine_market@yahoo.com with the name on your order and the date you placed the order and we will assist you.

Returns & Exchanges

What is Raine Market's Return Policy?

Return Policy

We accept return of unworn, unwashed merchandise provided that it is returned no later than 14 days from the date of delivery and that all original tags are attached. To ensure returns are promptly processed, include with your returned item(s) the original packing slip. Alternatively, you may write your order number on the outside of the package.

*All Sale items and Swimsuits are final sale

Clothing Condition

Item(s) showing signs of wear or damage will be returned to the customer and no refund will be issued.

Raine Market is not responsible for item(s) damaged due to not following the proper washing instructions indicated on the clothing. We recommend all items are either dry-cleaned or hand washed with cold water.

Online Exchanges

  • We do not process online exchanges. If you would like to exchange your purchase for something else, just return ship your item(s)  and purchase the item(s) you would like through the site.
  • We will credit your card within 3 to 5 days after we receive and verify the clothing condition of the return.

How Do I Return My Order?

Returns may be mailed to the address below. We do not refund the original shipping costs.

ATTN: Raine Market Returns
PO Box 3646
Durango, CO 81302

In your return package include a note with your name and order number.

After returns have been inspected for wear or use, refunds will be issued to the card used for the original purchase within five business days. Please note that your bank or financial institution is ultimately responsible for crediting your account once we approve a refund.

Click here to begin return

Shipping

  • Orders are shipped within 2-4 business days after the order is placed.
  • The customer is responsible for return shipping costs.
  • We are not responsible for any lost return packages.